Expériences

Manager des adresses IP avec IPAM.
Routage OSPF sur NX-OS.
Installation et configuration d'équipements sans-fil.
Installer et câbler des équipements réseaux.
Déployer une solution de mise à jours, d'enrollement et sécurité via MECM/SCCM-Intune.

Superviser la santé du parc informatique tous les jours via Centreon.
Superviser la santé des sauvegardes via Veeam Backup.
Configure Radius/NAC configuration on Aruba switchs.
Configure on Aruba switchs a centralized solutions to update them via Aruba Central Clearpass
Create, manage and troubleshoot Virtual Machine on vSphere 7.0
Diagnose access issues related to directory data on Windows.
Diagnose and restart Windows services when necessary.
Create directory data archives via Robocopy.
Restore files and directories for users from Windows Backup or Veeam.

Create, manage and troubleshoot network flow rules on FortiManager-Fortigate Firewalls 7.0-7.3 on diferent VDOM.
Analyze network flows using Fortigate Analyzer.
Create a backup and restore the previous version in case of unforeseen circumstances. Update Firewalls during weekend night shifts
Create, manage and troubleshoot VPN account, Site-To-Site on Fortigate.
Create, manage nodes on the Load-Balancer F5/A10.
Create, manage and troubleshoot VLAN, OSPF routing, VRF, on Cisco or Aruba.

Create, manage and trousbleshoot Windows accounts via the Active Directory.
Create, manage and troubleshoot email accounts, distribution lists via Exchange Admin portal.
Troubleshoot various Office problems, application not opening, not connected, error message.
Be able to independently use Powershell to obtain information about Windows accounts
Be able to independently create a Powershell script to create large Windows account lists via a CSV table
Troubleshoot Network, VPN or Proxy issues like Cisco Anyconnect, Pulse Secure, Zscaler.
Support for the VIP & Salesforce team.
Ticket management with the ServiceNow platform.

Provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.
Provide remote Helpdesk Support L1 for our in-based projects customers l'Oréal Paris and Idemia.
Work under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
Problem Solving. Take ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Know when problems are beyond them and escalates so they can be resolved.
Service Level. Escalate issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitor performance through statistical reporting and analysis.
Team Working. Act as a team player and is viewed by colleagues as a helpful and effective member of the team.
Update technical documents to enable the team to ensure the resolution of requests and incidents as optimally as possible and as quickly as possible.

Welcome and support customers until the sale by providing them with relevant technical advice on the High-Tech products offered in store and on our website (IT, multimedia, hi-fi, video, photography, etc.).
Participate in the smooth running of the store and are notably required to carry out missions of receiving deliveries, storage/merchandising, delivery of orders, etc.
Actively contribute to the commercial development of our store and the company’s reputation.
Be constantly technologically aware in order to anticipate the hardware market.
Propose and install backup solutions via software or Synology NAS.
Assemble computers from scratch in line with customer needs. More than 1000 computers assembled.
Be able to resolve a software or hardware failure. More than 1000 computers troubleshooted.

Formations

Secure Infrastructure Administrator

IT Services for Organizations

Compétences

Yohan Can

IT - Service Desk - Networking - System Admin